Shaco Enterprises Ltd's Software Support Policy
Software support is a service that is purchased by computer users to ensure that they are kept
up to date with program changes and modifications and that they have the help of the manufacturer
in the event that questions arise that are not covered in the software training or in the product manual.
The support compliments the WEMMS.Net software training and the software manual that is provided at the
time of the original WEMMS.Net software purchase. In addition the support gives our clients the assurance
that any errors found in the software will be corrected to the best of Shaco’s abilities as quickly as possible.
Customer Support Entitlements:
Phone support to correct any function or operation that is not performing as demonstrated in the instruction manual
Limited phone support to help clients quickly resolve a “how do I…” question.
It is expected that the manual will be the first resource used to solve these questions, but in extreme cases of
urgency Shaco support staff will respond to the question.
Automatic software updates and fixes as they become available. All franchises will receive these updates at approximately
the same time so that everyone is operating with the same software.
Items Not Included in Customer Support:
Help with any software or Internet problems other than WEMMS.Net software. This includes, but is not limited to; setting up VNC,
configuring Anti-Virus software, the installation and support of operating systems, support for Excel Spreadsheets and other third
Custom programming including report design and/or modifications & custom queries within the WEMMS.Net software
Hardware Support including, but not limited to; computers, printers, routers, barcode scanners, etc.
Time to install or re-install WEMMS.Net onto new workstations or any stations where additional licenses are not
being purchased… (if a license is being purchased, we do not bill for the time it takes for the installation)
Click here to view the software manual.