Intro to WEMMS.Net

WEMMS.Net is used exclusively by the Weed Man organization to give its franchises the competitive advantages of having industry unique software that is constantly updated with the most powerful features for lawn care management, marketing and product and services implementation.


Outlined below are considerations to take when using or planning to use WEMMS.Net.


Hardware

WEMMS.Net is a server based Data Base Management Software (DBMS) solution designed specifically for the Weed Man franchise organization. Simply stated this means that a central computer holds the data and possibly the application that can be shared by one or more “workstation computers” or in the case of a small franchise the server can act as both the server and the workstation. If there are multiple workstations connected to the database then everyone will be working with the same data and every change made by every user will affect the database. When you add a new customer, for example, then all users of that database will be able to work with that new customer.



In-House vs. Offsite Servers

Because the databases of our clients tend to be extensive we recommend that the servers be in-house as opposed to offsite (such as Cloud computing where the servers are simply somewhere in the world other than in your office). There is an inherent latency of working with offsite solutions with an extra layer of complexity once the internet is involved. With average internet performance with a high speed connection the common functions of WEMMS.Net will take place at about the same rate as with in-house environments but the performance may deteriorate using an offsite server when a report is requested that involves extensive sorting and grouping of data. In addition offsite servers are not in your control therefore you must depend on the third party company to provide fast repairs for any hardware malfunctions. Keep in mind that the internet will also need to operate flawlessly to keep your operation working without interruption.



Server Requirements

Your in-house server should be a very stable, relatively current computer that provides more processing power and storage than a standard workstation. We strongly recommend that the server NOT be a laptop computer but rather a desktop system. Your server should have a strong processor such as an Intel i5 or i7 and have a minimum of 8GB of RAM with a very dependable hard drive (either solid state drives (SSD) or the common platter based (HDD). For larger franchises they should be using current server software as their operating system. Workstations do not need to be powerhouses but do need to support the current Microsoft operating system – Windows 10. For remote access to WEMMS.Net almost any electronic device will work including tablets and smart phones.



Local Area Networks

Most franchises have a local area network installed in their office to connect one or more workstations to the server. Shaco strongly recommends that the network be hard wired and not wireless and it should be configured to work at a data rate of 1000Mbps (1GB per second) or better.



Firewall and Anti-Virus Software

It is absolutely essential that you protect your systems with at least Firewall and Anti-Virus software. Before you purchase or install this software it would be a good idea to give us a call so that we can advise you as to which products are best and more importantly so that we can work with your new software to make your system accessible to our support team and your remote users.



Operating Systems

Occasionally it is necessary to upgrade to a new operating system. Recently Microsoft announced that it would be ceasing support for some of it's operating systems and that it would provide, at no cost an upgrade to its latest version, Windows 10. If you are upgrading to a new operating system it could save time and energy if you were to notify Shaco of your intentions so that we can work with you to ensure that the transition is seamless.



Credit Card Security

PCI Compliance (Payment Card Industry Compliance)


A few things every franchise should be doing every day in order to protect the credit card information that they are entrusted with:

  1. First and foremost, make sure that you have Antivirus/malware protection for your computer system. Make sure it is one that will work with WEMMS.Net.
  2. It is recommended that your server be secure. This means that the server be located in a locked, metal server enclosure and/or placing it in a locked vented room.
  3. If you have WEMMS.Net installed on a laptop, make sure that the laptop is secure at all times.
  4. There should not be any credit card information kept outside of WEMMS.Net. Once properly placed in WEMMS.Net, the credit card information is encrypted. DO NOT place credit card information in the notes section of the clients account. This is not encrypted.
  5. If a customer emails credit card information firstly place this information into WEMMS.Net and then immediately delete the email and delete the deletion to make sure that no copy of the information is retrievable.
  6. Do not give your management WEMMS.Net password to your staff. Only management personnel need to have access to credit card information and consequently all non-authorized staff should have a password that does not give them the option of viewing credit card information.
  7. If credit card information is received on paper, then these documents should be shredded once they have been processed.
  8. Bottom line; do not keep Credit Card information lying around the office or floating around in the computer system.

Please review Shaco’s PCI best practices paper in the following PDF, click here view the pdf.


Data Security

Your company’s data is probably its most important asset. Without that data your company cannot function so you need to take a number of precautions to ensure that you never lose your data. The first step is to make sure that you have current backups of your data. An in-house backup is essential but should be augmented with a secondary backup if possible. An on-line backup service is a very good option since most (including Shaco’s Backup2) keep several historic backups of your files recognizing the possibility that your database could have become corrupted at some point over the past several days and that you will be required to go back several backups to have access to your files before the corruption.


Secondly it is very important that you protect your data from theft by persons with access to your database including past employees. Never install WEMMS.Net and load your company database onto an employee’s personal computer. At the point of termination you have very little authority to seize an ex-employee’s computer and experience has shown that it is difficult to reach and gain access to that employee’s computer to remove your data and software. If anyone has your data then they have access to all of your customers and your service and product pricing.


Shaco Enterprises Ltd's Software Support Policy

Software support is a service that is purchased by computer users to ensure that they are kept up to date with program changes and modifications and that they have the help of the manufacturer in the event that questions arise that are not covered in the software training or in the product manual. The support compliments the WEMMS.Net software training and the software manual that is provided at the time of the original WEMMS.Net software purchase. In addition the support gives our clients the assurance that any errors found in the software will be corrected to the best of Shaco’s abilities as quickly as possible.


Customer Support Entitlements:

  • Phone support to correct any function or operation that is not performing as demonstrated in the instruction manual
  • Limited phone support to help clients quickly resolve a “how do I…” question. It is expected that the manual will be the first resource used to solve these questions, but in extreme cases of urgency Shaco support staff will respond to the question.
  • Automatic software updates and fixes as they become available. All franchises will receive these updates at approximately the same time so that everyone is operating with the same software.

Items Not Included in Customer Support:

  • Help with any software or Internet problems other than WEMMS.Net software. This includes, but is not limited to; setting up VNC, configuring Anti-Virus software, the installation and support of operating systems, support for Excel Spreadsheets and other third party software.
  • Custom programming including report design and/or modifications & custom queries within the WEMMS.Net software
  • Hardware Support including, but not limited to; computers, printers, routers, barcode scanners, etc.
  • Time to install or re-install WEMMS.Net onto new workstations or any stations where additional licenses are not being purchased… (if a license is being purchased, we do not bill for the time it takes for the installation)

Click here to view the software manual.